Refund policy
This policy applies to purchases from Sports Range 4x4 Australia Pty Ltd (ABN 97 651 752 564), 6/15 Prindiville Drive, Wangara WA 6065, through sportsrange.com.au.
No change-of-mind returns
We do not offer refunds, exchanges or credits if you change your mind, pick the wrong item by mistake, find it cheaper elsewhere or no longer need it. Please choose carefully and check fitment with us before you order.
This does not affect your rights under the Australian Consumer Law, set out below.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Faulty, damaged or incorrect items
If an item is faulty, arrives damaged, or is not what you ordered, contact us before sending anything back. Give us your order number and a description of the problem, with photos where you can. We may need to inspect the item, or have the manufacturer inspect it, before we can work out the right remedy.
Where the problem is one we're responsible for, we'll provide a repair, replacement or refund in line with the Australian Consumer Law and cover the reasonable cost of getting the item back to us. For large items such as bull bars and canopies, we'll arrange the return with you.
For freight deliveries, please check your goods when they arrive and tell us about any damage as soon as possible, ideally within 48 hours, so we can lodge a claim with the carrier. Reporting later does not remove your rights under the Australian Consumer Law.
Vehicle fitment
Check the vehicle make, model, year and variant listed for a product before you order, and call us if you're unsure. If you pick the wrong product by mistake and it matches its listing, that's a change of mind and we won't refund or exchange it.
If a product doesn't fit a vehicle we listed it for, through a product title, vehicle collection, description or our advice, or doesn't suit a purpose you told us about, we'll treat it as an incorrect item under this policy.
Fitting and modification
We're not responsible for damage caused by incorrect installation by someone else, misuse, accidents, modification or normal wear. This doesn't apply where the damage comes from our own fitting work, our instructions, or a fault in the product.
How refunds are paid
Approved refunds are paid to the original payment method once we've assessed your claim. Your bank may take a few days to show it.
How to make a claim
- Phone: (08) 9409 1400
- Email: wholesale@sportsrange.com.au
- In store: 6/15 Prindiville Drive, Wangara WA 6065